Return Policy
Returns and Exchanges
We want you to be satisfied with your purchase. If you are not completely satisfied with a product, you may return it within 14 days of receipt for a refund or exchange.
Return Conditions
To be eligible for a return, your item must:
- Be unused and in the same condition as when you received it
- Be in the original packaging
- Include proof of purchase
Return Process
To initiate a return, please contact us using the information provided below. We will provide you with return instructions and a return authorization number.
Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 10 business days.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item was defective or we made an error in the order.
Exchanges
If you need to exchange an item, please contact us first. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Custom or personalized items
- Items that have been used or damaged by the customer
- Digital products or downloads
Contact Us
For questions about returns or to initiate a return, please contact us:
Email: infocenter@dloxarinxod.world
Phone: +64 9 267 1457
Address: 102 Hill Road, The Gardens, Auckland 2105, New Zealand